Charles Sinclair
Co-founder & Partnership Manager
AI AGENTS
AI Sales Agent: How Video Changes the Conversion Game
Sep 202610 min read
THE CHALLENGE
The same questions, every day
Opening hours, delivery times, returns, how to get started. The answers are already on your website, but customers can't find them, so they email, call and wait. Your team spends the day on the same questions while the cases that need real help sit in the queue.
And when you close for the day, the questions keep coming. What if every customer got a correct answer the moment they asked, and your team only got the conversations that need a person?
THE SOLUTION
Fast answers, a human when it counts
HUMAN VIDEO
Instant answers from your help content
The AI chat agent answers from your website, help pages, documents and FAQs in seconds, day and night, in the customer's own language. It only answers from content you approve.
AI AGENTS
Real people when it matters
When a written answer is not enough, it shows a short video from a real support specialist. When a question needs a human, it says so and hands over to the right contact instead of guessing.
AGENTLOOP
See what customers ask
AgentLoop shows the top questions, what the agent could not answer and where your help content has gaps, with the fixes to make. The answers get better every week.
Video FAQ from your real support team
Some answers are easier to show than to write: how to set something up, how a return works, how a service works. The AI chat agent presents the right how-to video from a real support specialist in the same window, and the customer keeps chatting.
Instant answers, around the clock
The AI chat agent answers every question in seconds, day and night, in 60+ languages. When it does not know, it says so and passes the question to your team.
HOW IT WORKS
Live in a day, better every week
01
Point it at your help content
Your website, help pages, documents and FAQs become its knowledge base. We set it up with you.
02
Decide when to hand over
Tell it which questions need a person, and which contact or booking link to point customers to.
03
Add your how-to videos
Pick the support videos it may show, and where on your site the chat appears.
04
Answer every customer
It answers from day one, in the customer's own language, and hands over when a person is needed.
05
Improve with AgentLoop™
See the top questions and the knowledge gaps, update your help content and watch the answers improve every week.
KEY BENEFITS
Why customer service teams choose Life Inside
Fewer repetitive tickets
Common questions are answered on the website, so your team can focus on the cases that need a person.
Open when you are closed
One home-services company saw 39% of conversations start in the evening, at weekends or early in the morning, when the switchboard was closed. 100% ended positive or neutral.
It does not make things up
It only answers from content you approve. When it does not know, it says so instead of guessing.
A clear handover
When a person is needed, it hands over to the right contact or booking link, so nobody is left without an answer.
60+ languages
Customers write in their own language and get the answer in it, automatically.
EU-hosted and GDPR-ready
Hosted in the EU, with a data processing agreement and clear AI disclosure to your customers.
Know what your customers ask
AgentLoop shows the top questions, what the AI chat agent could not answer and where your help content falls short, with the fixes to make. Your FAQ keeps getting better.
SECURITY & PRIVACY
Enterprise-grade data protection
Your data stays private, secure and fully aligned with GDPR and EU regulations.
GDPR compliant
Full compliance with EU data protection. DPA available on request.
EU data hosting
All data stored within EU/EEA. Nothing leaves Europe.
AES-256 encryption
Industry-standard encryption for all data at rest.
TLS 1.3+ in transit
Encrypted connections for all data transfers.
Consent management
Built-in tools for granular, revocable consent.
DPO available
Dedicated Data Protection Officer for inquiries.
FAQ
Common questions
What is an AI customer service agent?
An AI customer service agent answers customer questions in a chat on your website, using your own help content. Life Inside's AI chat agent replies in seconds, day and night, in 60+ languages, guides customers to the next step and hands over to a human when a question needs one.
How is it different from a regular customer service chatbot?
A classic customer service chatbot follows scripted flows and buttons. The AI chat agent understands free-text questions, answers only from content you approve and says so when it does not know. It can also show a how-to video from your support team, and every conversation feeds AgentLoop.
Can we use it as an FAQ chatbot?
Yes. Point it at your FAQ, help pages and documents, and it answers those questions however the customer phrases them, in their own language. When a question is not covered, it shows up in AgentLoop as a knowledge gap, so you know which answer to add.
What happens when it does not know the answer?
It says so instead of guessing. It then hands over to your team, through the right contact or booking link. The question also shows up in AgentLoop, so you can close the gap in your help content.
Can the chat show a video FAQ or how-to video?
Yes. When a written answer is not enough, for example setup, returns or how a service works, the AI chat agent presents the right interactive video from a real support specialist in the same window. The customer can keep chatting afterwards.
How quickly can we go live?
Most agents go live within a day. We build the knowledge base from your website and help content together with you, and help you choose where the chat appears and which videos it can show.
Related Insights
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