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LiveChat alternatives: what to use instead of LiveChat by Text

LiveChat is a well-known live chat tool for sales and support teams, made by the Polish company Text (formerly LiveChat Software). People look for LiveChat alternatives when per-seat costs grow with the team, when they want an AI agent to handle more of the conversations, or when the website chat has to guide visitors rather than queue them for an agent. This guide compares the main options fairly.

We make one of the options, Life Inside, so we have tried to say where another tool is the better choice. Facts about other vendors were checked on 3 November 2026 and are listed under sources. More comparisons: all alternatives.

LiveChat vs Life Inside

What you compareLiveChatLife Inside
Built forLive chat for teams of human agents, with an AI agent and an AI assistant for agentsWebsite conversations before a decision: pre-sales questions, recruitment and guidance, with real video
PricingPer user: from $19 per user per month billed annually at the time of writing (November 2026), with a 14-day free trialFrom €249 a month for Interactive Video, €399 for the AI Agent and €449 for both. No lock-in, 3 months' notice. See all plans
Answering visitorsHuman agents answer, helped by Copilot, and a customer-facing AI agent can take conversationsAn AI Chat Agent that answers only from content you approve, and says so when it does not know
Live chat with your teamYes: this is the core of the productNo live takeover. The agent points visitors to the right contact or booking link
Text chat and video in the same flowText chat between visitors, agents and the AI agentYes. The visitor chats in text, and when it helps the agent shows a short interactive video in the same window, then the chat carries on
Tickets and chatbot builderSold as separate products from the same company: HelpDesk for tickets and ChatBot for automationNo ticketing. One agent answers, guides and hands leads to your CRM
Conversation analyticsReports inside the app, with more advanced reporting on higher plansAgentLoop: topics, sentiment, lead scoring, knowledge gaps with suggested fixes

LiveChat alternatives at a glance

tawk.to

Best for: Teams that need live chat at no cost

tawk.to gives its live chat, ticketing, knowledge base and contact management away for free, with no limit on agents or chats. You pay only for extras, such as removing its branding, hired chat agents by the hour, or AI Assist, which has a free plan and paid tiers by message credits.

Tidio

Best for: Small businesses and online shops that want low-cost chat with AI

Tidio offers live chat, ticketing and Lyro, an AI agent that answers from your support content. There is a free plan, and Lyro is priced by AI conversations. See our Tidio alternative guide for when it fits.

Crisp

Best for: Teams that want a shared inbox priced per workspace, built in Europe

Crisp, built in France, offers live chat, a shared inbox and an AI agent called Hugo. Plans are priced per workspace rather than per seat. The free plan has 2 seats but no AI credits; paid plans include AI credits.

Intercom

Best for: Growing support teams that need a full helpdesk and a strong AI agent

Intercom combines a Messenger, inbox, ticketing and help centre with Fin, its AI agent, at $0.99 per outcome plus helpdesk seats at the time of writing (November 2026). Read our Intercom alternative page for when it fits.

HubSpot

Best for: Teams that already use HubSpot as their CRM

HubSpot's live chat starts free, with HubSpot branding, and conversations land in a shared inbox in the CRM. On Professional and Enterprise, its customer agent costs $0.50 per resolved conversation in HubSpot Credits at the time of writing (November 2026).

Life Inside

Best for: Teams that want an AI agent to answer and guide visitors, with real video in the same chat

Life Inside's AI Chat Agent answers from content you approve in 60+ languages and guides visitors to the next step. When it helps, it shows a short interactive video of your real people in the same window. AgentLoop pushes leads to HubSpot and Salesforce. It has no live-chat inbox.

Why teams look for LiveChat competitors

  • Per-user pricing. Every person who answers chats needs a paid seat, so the bill grows with the team.
  • Several products to combine. Tickets (HelpDesk) and chatbot automation (ChatBot) are separate products from the same company, each with its own plan.
  • Fewer people answering. Some teams want an AI agent to handle most conversations, rather than staff waiting for chats.
  • A changing product. The company now presents its chat as Text on livechat.com, so existing customers are comparing plans anyway.

How to choose a LiveChat alternative

  • If your team answers chats live all day, stay with a live chat tool: tawk.to if budget comes first, Crisp or Tidio for small teams, Intercom or HubSpot for larger ones.
  • If you want one tool for chat and tickets, Intercom, Tidio and HubSpot keep both in one inbox.
  • If visitors mostly ask the same questions before they buy, apply or book, an AI agent that answers from your own content does most of the work, and nobody has to sit in a chat queue.
  • Check languages, data hosting and contracts. If you sell in Europe, ask where data is stored and whether you get a data processing agreement.

Is Life Inside a good LiveChat alternative?

Only if you want the AI to do the talking. Life Inside has no live-chat inbox, so if your team takes over chats in real time, a live chat tool is the better choice. Some teams keep their live chat for support and use Life Inside on sales, product or career pages.

The AI Chat Agent answers from your website, documents and FAQs, only from content you approve, in the language the visitor writes in. When it does not know, it says so, and the gap shows up in AgentLoop with a suggested fix.

The difference from a text-only chat is that the same conversation can include your people on video. The visitor chats in text, and when it helps the agent shows a short video in the same window. In e-commerce that is a product video when a shopper asks how something works. In real estate, after the first questions, the agent shows a video from the agent responsible for the listing and then helps the visitor book a viewing. On customer sites, up to 15% of visitors click the widget.

Setup is one JavaScript snippet, most agents go live within a day, and Life Inside builds the knowledge base with you. Data is hosted in the EU, with a data processing agreement, and there is no lock-in, with 3 months' notice. Book a demo to see it answer from your own content.

Moving from LiveChat

  1. Check your renewal date and how much notice your plan needs.
  2. Export chat transcripts you need to keep, and note any canned responses worth reusing.
  3. Pull the most common questions from recent chats. Your new tool must answer them well on day one.
  4. Test the replacement on a few pages while LiveChat still runs elsewhere.
  5. Remove the LiveChat snippet from every page where the new tool takes over.
  6. Update CRM fields and reports that refer to LiveChat as a lead source.

Frequently asked questions

It depends on how you work. For free live chat, look at tawk.to. For small teams on a budget, look at Tidio or Crisp. For a full helpdesk, look at Intercom. For a team on HubSpot, look at HubSpot. For an AI agent that answers from your own content and shows real video in the same chat, look at Life Inside.

LiveChat is made by Text, the company formerly called LiveChat Software, which also makes HelpDesk and ChatBot. At the time of writing (November 2026), livechat.com presents its chat product under the Text name.

At the time of writing (November 2026), plans start at $19 per user per month billed annually, with higher tiers for larger teams and a 14-day free trial. Check livechat.com for the plan that matches your team.

Yes. tawk.to's live chat is free, with paid extras. HubSpot's live chat can be started for free, with HubSpot branding. Tidio and Crisp both have free plans with limits.

For answering and guiding website visitors, yes. For live chat where your team takes over conversations, no: Life Inside has no live-chat inbox. When a question needs a human, the agent points the visitor to the right contact or booking link.

Yes. AgentLoop pushes leads and conversation data to HubSpot and Salesforce, sends alerts to Slack and events to GA4, and offers webhooks and a REST API for other systems.

Installing a new widget takes minutes; the work is making sure it answers your common questions well. With Life Inside, most agents go live within a day, and the team builds the knowledge base with you.

Sources

Updated 2026-11-03