Poyan Karimi
Co-founder & CEO
AI AGENTS
AI in the Public Sector: Real Applications, Compliance, and What Works in 2026
Apr 20269 min read
THE CHALLENGE
Traditional communication fails to engage
Public organisations struggle to reach citizens effectively. Websites are filled with dense documents that few read. Call centres are overwhelmed with routine questions. Digital services have low adoption because they're complex to navigate. And diverse populations need information in languages beyond what staffing allows.
What if every citizen had access to a knowledgeable, patient, multilingual assistant — available on any device, at any hour, ready to explain services, guide processes and answer questions?
THE SOLUTION
Digital services citizens actually use
HUMAN VIDEO
Civil servants on camera
Let municipal staff explain services and processes through interactive video — making government more approachable and helping citizens navigate complex systems in their own language.
AI VIDEO AGENTS
AI citizen assistants
Deploy AI video agents on municipal websites and service portals — helping residents find information about permits, services and local initiatives in 60+ languages, around the clock.
AGENTLOOP
Public sentiment intelligence
AgentLoop™ analyses interactions across both staff videos and AI conversations — identifying what citizens ask about most, emerging concerns and opportunities for service improvement.
Civil servants, accessible
Municipal staff explain services and processes through interactive video — making government more approachable and helping citizens navigate complex systems in their own language.
AI citizen assistants, 24/7
AI Video Agents appear on service portals in 60+ languages — helping residents find information about permits, services and local initiatives at any time.
HOW IT WORKS
From information to engagement
01
Upload service information
Policies, service descriptions, FAQ databases, local information — everything citizens might ask about.
02
Train your citizen agent
The AI learns your services, policies and local context to become a knowledgeable citizen assistant.
03
Create information videos
Transform complex documents into interactive video that citizens can navigate and explore.
04
Deploy across channels
Embed on your website, service portals, kiosk screens and mobile — meeting citizens where they are.
05
Monitor with AgentLoop™
Track which services citizens ask about most, identify gaps in information and measure digital engagement.
KEY BENEFITS
Why public organisations choose Life Inside
Reduce call centre load
AI agents handle the majority of routine citizen enquiries — freeing staff for complex cases that need human attention.
24/7 citizen service
Citizens get answers when they need them — evenings, weekends, holidays — without staffing constraints.
Accessibility by design
Video-based communication serves citizens with reading difficulties, language barriers and digital literacy challenges.
Multilingual by default
Serve diverse populations in 60+ languages without translation services or multilingual staffing.
Crisis communication
Deploy critical information rapidly during emergencies through AI agents that can handle surge demand.
GDPR compliant
Built for public sector requirements. Highest privacy standards, EU data processing, full GDPR compliance.
Evidence-based public service
AgentLoop™ analyses both staff video interactions and AI conversations — identifying emerging citizen concerns and measuring digital engagement to improve services with real data.
“Life Inside has helped us reach citizens in a completely new way. The ability to communicate in multiple languages and provide 24/7 access to information has transformed our digital services.”
SECURITY & PRIVACY
Enterprise-grade data protection
Your data stays private, secure and fully aligned with GDPR and EU regulations.
GDPR compliant
Full compliance with EU data protection. DPA available on request.
EU data hosting
All data stored within EU/EEA. Nothing leaves Europe.
AES-256 encryption
Industry-standard encryption for all data at rest.
TLS 1.2+ in transit
Encrypted connections for all data transfers.
Consent management
Built-in tools for granular, revocable consent.
DPO available
Dedicated Data Protection Officer for inquiries.
FAQ
Common questions
How do AI citizen assistants work?
AI video agents appear on your website and service portals as conversational widgets. Citizens ask questions in natural language — about permits, services, local information — and receive instant, accurate answers via video conversation. The agent is trained on your specific services and policies.
What is AgentLoop™ and how does it help public organisations?
AgentLoop™ analyses every citizen conversation to reveal patterns. It shows which services generate the most questions, what information is hard to find, where citizens disengage and what emerging concerns are appearing. This data informs communication strategy and service improvement.
Is it GDPR compliant for public sector use?
Yes. Life Inside is designed with public sector requirements in mind. All data is processed and stored within the EU, no personal data is shared with third parties, and the platform meets the highest GDPR standards required by government organisations.
How does it handle multiple languages?
AI agents support 60+ languages, automatically detecting the citizen's preferred language and responding naturally. This is essential for municipalities serving diverse populations without maintaining multilingual call centre staff.
Can it be used for crisis communication?
Yes. AI agents can be rapidly updated with critical information during emergencies. They handle surge demand without infrastructure limits — thousands of citizens can get answers simultaneously, reducing pressure on emergency communication channels.
How does it improve digital service adoption?
Many citizens struggle with digital self-service because forms and portals are complex. AI agents guide them through processes step by step, explain requirements in simple terms, and answer questions along the way — dramatically increasing successful digital service completion.
Ready to modernise citizen engagement?
See how public organisations use Life Inside to improve accessibility, reduce costs and build trust.
Build your video agent →