Frequently asked questions

Life Inside is a conversational engagement platform that combines three core products: AI Video Agents (hyper-realistic avatars that converse in real time), Interactive Video (clickable, measurable human video), and AgentLoop™ (a conversation intelligence engine that turns every interaction into structured data). Organisations use it to engage website visitors, candidates, customers and partners in real conversations — at scale, 24/7.

AI Video Agents handle real-time, conversational interactions — visitors ask questions and get instant answers from a hyper-realistic avatar. Interactive Video lets you collect authentic human video (employee stories, product demos, tutorials) and make it clickable with CTAs, branching paths and lead forms. Both products feed data into AgentLoop™, giving you a single view of all video engagement across your organisation.

AgentLoop™ is Life Inside's proprietary intelligence engine. Every AI agent conversation and interactive video view generates structured data across five layers: lead intelligence, sentiment analysis, journey mapping, content benchmarks and actionable reports. It analyses conversations at scale, finds patterns and delivers insights automatically — so your agents and content get smarter over time.

Life Inside is used across a wide range of industries, including employer branding and recruitment, sales and marketing, e-commerce, events, sports clubs, real estate and the public sector. The platform is flexible enough to serve any organisation that wants to engage its audience through video and conversation.

You can deploy your first AI Video Agent in as little as 30 seconds — add a script tag to your site, configure the agent in the dashboard and go live. More complex setups with custom avatars, integrations and human video content typically take one to two weeks, supported by our customer success team.

An AI Video Agent is a hyper-realistic digital avatar that can see, hear and respond in real time. It combines natural facial animation and lip-sync with conversational AI, enabling human-like video and voice interactions on your website, app or any digital touchpoint — available 24/7 in over 60 languages.

Our avatars use cutting-edge real-time rendering technology with natural facial animation, emotional expression and accurate lip-sync. They are designed to be indistinguishable from a live video call, creating genuine trust and engagement with your visitors.

AI Video Agents support over 60 languages out of the box. The agent detects the visitor's language preference automatically and adapts in real time — no separate configuration needed per language.

Yes. You can choose from our library of ready-made avatars or create a fully custom avatar from just 2 minutes of video footage. You control appearance, voice, tone, personality and brand guidelines to ensure every interaction is on-brand. Custom avatars are available as an add-on for all plans.

You connect your knowledge base — product documentation, FAQs, URLs, or custom content — and the agent indexes it all. It uses this material to answer visitor questions accurately. AgentLoop™ then continuously improves responses based on real conversations, so the agent gets smarter over time.

Traditional chatbots are text-based and follow rigid scripts. AI Video Agents are hyper-realistic video avatars that see, hear and respond naturally in real time — with facial animation, lip-sync and voice. They create a face-to-face experience that drives significantly higher engagement and trust, while AgentLoop™ turns every conversation into structured intelligence.

Interactive Video adds clickable elements — hotspots, buttons, branching paths, lead forms and CTAs — to standard video. Instead of passive watching, viewers actively engage with the content, choose their own path and take action directly inside the player. You can use employee stories, product demos, tutorials, testimonials and more.

Life Inside gives you four ways to get video in: Video Collector (QR code or shareable link, no login needed), Send Video Request (automatic prompts via SMS or email), import from social media, or upload from any device. Once your videos are in the platform, you build interactive flows with branching paths, add lead forms, custom CTAs, trim and edit clips, and AI-powered subtitles are included automatically.

You can add lead capture forms, clickable CTAs (such as Book a Meeting, Buy Now, Sign Up), hotspot overlays, branching paths that let viewers choose their own journey, and video funnels that guide them through a sequence. All interactions are tracked in real time by AgentLoop™.

Yes. You can embed the UX-designed video widget on any page (website, career site, intranet), share flows via a single shareable link through email, chat or SMS, and create branded, conversion-optimised landing pages. The player is fully responsive and works on every device. No code required.

AgentLoop™ captures structured data from every AI agent conversation and interactive video view — including conversation transcripts, click-through rates, path choices, form completions, drop-off points, sentiment indicators and lead qualification signals. All data collection requires visitor consent and is fully GDPR compliant.

The five layers are: (1) Lead Intelligence — automatically score and route leads from conversations, (2) Sentiment Analysis — understand how visitors feel at every step, (3) Journey Mapping — see which paths convert and where visitors drop off, (4) Content Benchmarks — measure which agents, videos and responses perform best, and (5) Actionable Reports — weekly digests, real-time dashboards and anomaly alerts.

AgentLoop™ analyses visitor emotion at every step of the conversation — detecting frustration, excitement, confusion and more. You can track sentiment shifts across topics, agents and time periods, giving you a real understanding of how your audience feels and where to improve.

Yes. AgentLoop™ pushes leads, sentiment data and conversation insights to the tools your team already uses. Native integrations with HubSpot and Salesforce are available on Growth and Enterprise plans, and you can connect to any system via webhooks and our REST API.

Life Inside offers three plans: Starter (1 AI Video Agent, 100 conversational minutes/month), Growth (3 AI Video Agents, 450 minutes/month, full AgentLoop™ and integrations), and Enterprise (unlimited agents, all 5 intelligence layers, custom integrations, SSO and a dedicated success manager). All plans include Interactive Video, AgentLoop™ analytics, the Video Widget and GDPR-compliant EU hosting.

Conversational minutes only count when the AI Video Agent is actively communicating with a visitor — responding, listening or presenting. Idle time, such as when the agent is resting or waiting on a page, is never counted.

Yes. All plans are available on flexible monthly billing and you can upgrade at any time. Annual plans come with a discount, but there is no lock-in.

We offer a guided pilot so you can see results with real data before committing. Book a demo and our team will set it up for you — no credit card required.

You are never cut off. Overage is billed per minute at your plan rate — €0.55/min on Starter and €0.45/min on Growth. Enterprise plans include custom volume pricing. You will always be notified before any overages are charged.

Yes. Life Inside is built and hosted in the EU with GDPR compliance at its core. We act as a data processor on behalf of our customers, process data under strict data processing agreements, support all data subject rights, and never share personal data with third parties without explicit consent.

All personal data is stored within the European Union, on EU-based servers in Sweden. Data is never transferred to third countries. Access to production systems is restricted to authorised personnel with multi-factor authentication.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 — the same standard used by banks and government institutions.

Life Inside provides built-in consent management tools. Website visitors give active consent before starting a conversation — transcripts and analytics are only collected after the visitor has accepted. Consent records are stored securely and can be retrieved or revoked at any time. Life Inside does not use cookies for tracking on your website.

Yes. Enterprise plans include a Data Processing Agreement (DPA) and full compliance documentation. We also support data subject requests (access, rectification, erasure, portability) and maintain a transparent list of sub-processors. Contact legal@lifeinside.io for details.

The Agent Builder is a step-by-step tool that lets you create and configure your AI Video Agent in minutes. You select a use case (such as employer branding, sales, e-commerce or events), choose or create an avatar, set the agent's personality and tone, connect your knowledge base, and deploy with a single embed code. No coding skills required.

Every customer gets a dedicated customer success manager who guides you from initial setup to going live. The onboarding typically includes: choosing your use case and configuring your agent, connecting your knowledge base, setting up integrations, and a launch review to make sure everything is optimised. Our team also provides ongoing optimisation and regular performance reviews.

No. The platform is designed for non-technical users. You can build, configure and deploy an AI Video Agent from the dashboard without writing any code. Embedding on your website is a single script tag or embed code. For advanced setups (API integrations, custom data flows), our team and documentation are there to help.

Starter plans include chat and email support. Growth plans add access to the customer success team. Enterprise customers get a dedicated success manager, custom training sessions and regular strategic reviews. All customers benefit from best practices gathered from hundreds of deployments.

Life Inside offers native integrations with HubSpot and Salesforce, plus webhook and REST API support for connecting to any CRM, ATS, e-commerce platform or data warehouse. Growth plans include standard CRM integrations, while Enterprise plans support fully custom, real-time integrations.

Yes. The Life Inside video widget works on any website — just add a single script tag or embed code. It is fully responsive, works on all devices, and can be white-labelled with your brand colours and domain. No development resources needed.

Yes. Life Inside provides a REST API and webhook support for custom integrations. You can push leads, conversation data and intelligence to your existing tools, or pull data into your own data warehouse. API access is available on Growth and Enterprise plans.

AgentLoop™ provides real-time dashboards, lead scoring and routing, sentiment analysis, journey mapping, click heatmaps, path analytics and drop-off analysis. You also get automated weekly insight digests and monthly performance reports delivered to your inbox. Enterprise plans include custom reports and exportable data (CSV, API, or push to data warehouse).