Frequently asked questions

Life Inside is a conversational engagement platform with three core products: the AI Chat Agent (a text-first AI agent that answers from your own content and guides visitors to the next step), Interactive Video (clickable, measurable real video that the chat can present at the right moment) and AgentLoop (conversation intelligence that turns every interaction into structured insight). The AI Video Agent offers the same agent as a real-time avatar with voice. Organisations use it to engage website visitors, candidates, customers and partners in real conversations, at scale, 24/7.

The AI chat agent handles the conversation: visitors ask questions in their own words and get instant answers from your own content. Interactive video brings in real video (employee stories, product demos, tutorials) with CTAs, branching and lead forms, and the chat can present the right video at the right moment in the same window. Both feed AgentLoop, giving you one view of every conversation and video interaction.

AgentLoop is Life Inside's proprietary intelligence engine. Every AI agent conversation and interactive video view generates structured data across five layers: lead intelligence, sentiment analysis, journey mapping, content benchmarks and actionable reports. It analyses conversations at scale, finds patterns and delivers insights automatically, so your agents and content get smarter over time.

Life Inside is used across a wide range of industries, including employer branding and recruitment, sales and marketing, e-commerce, events, sports clubs, real estate and the public sector. The platform is flexible enough to serve any organisation that wants to engage its audience through video and conversation.

Most customers go live within a day: add a script tag to your site, configure the agent in the dashboard and go live. More complex setups with custom avatars, integrations and video content typically take one to two weeks, supported by our customer success team.

It is an AI agent for your website that answers visitors' questions from your own content and guides them to the next step. By default it works as a text chat, the AI Chat Agent, and can present interactive video at the right moment. The same agent can also talk as an AI Video Agent: a real-time avatar with natural facial animation, lip-sync and voice. Both are available 24/7 in over 60 languages.

Our avatars use real-time rendering technology with natural facial animation, emotional expression and accurate lip-sync, so a conversation with the AI Video Agent feels face to face.

Over 60 languages out of the box, in chat and on video. The agent detects the visitor's language automatically and adapts in real time, with no separate configuration per language.

Yes. You can choose from our library of ready-made avatars or create a fully custom avatar from just 2 minutes of video footage. You control appearance, voice, tone, personality and brand guidelines to ensure every interaction is on-brand.

You connect your knowledge base (product documentation, FAQs, URLs, or custom content) and the agent indexes it all. It uses this material to answer visitor questions accurately. AgentLoop then continuously improves responses based on real conversations, so the agent gets smarter over time.

Classic chatbots follow scripted flows and decision trees. Life Inside's AI agent understands free-text questions, answers only from the content you approve, presents interactive video when it adds something and, with the AI Video Agent, can talk face to face with voice and lip-sync. AgentLoop turns every conversation into structured insight.

Interactive Video adds clickable elements (hotspots, buttons, branching paths, lead forms and CTAs) to standard video. Instead of passive watching, viewers actively engage with the content, choose their own path and take action directly inside the player. You can use employee stories, product demos, tutorials, testimonials and more.

Life Inside gives you four ways to get video in: Video Collector (QR code or shareable link, no login needed), Send Video Request (automatic prompts via SMS or email), import from social media, or upload from any device. Once your videos are in the platform, you build interactive flows with branching paths, add lead forms, custom CTAs, trim and edit clips, and AI-powered subtitles are included automatically.

You can add lead capture forms, clickable CTAs (such as Book a Meeting, Buy Now, Sign Up), hotspot overlays, branching paths that let viewers choose their own journey, and video funnels that guide them through a sequence. All interactions are tracked in real time by AgentLoop.

Yes. You can embed the UX-designed video widget on any page (website, career site, intranet), share flows via a single shareable link through email, chat or SMS, and create branded, conversion-optimised landing pages. The player is fully responsive and works on every device. No code required.

AgentLoop captures structured data from every AI agent conversation and interactive video view, including conversation transcripts, click-through rates, path choices, form completions, drop-off points, sentiment indicators and lead qualification signals. All data collection requires visitor consent and is fully GDPR compliant.

There are five layers. (1) Lead Intelligence: automatically score and route leads from conversations. (2) Sentiment Analysis: understand how visitors feel at every step. (3) Journey Mapping: see which paths convert and where visitors drop off. (4) Content Benchmarks: measure which agents, videos and responses perform best. (5) Actionable Reports: weekly digests, real-time dashboards and anomaly alerts.

AgentLoop analyses visitor emotion at every step of the conversation, detecting frustration, excitement, confusion and more. You can track sentiment shifts across topics, agents and time periods, giving you a real understanding of how your audience feels and where to improve.

Yes. AgentLoop pushes leads, sentiment data and conversation insights to the tools your team already uses. Native integrations with HubSpot and Salesforce, and connections to any system via webhooks and our REST API, are part of the Enterprise plan.

Life Inside offers four plans. Interactive Video (€249/mo): collect, create and distribute interactive video, with custom branding, auto-subtitles in 60+ languages and 2 users. AI Agent (€399/mo): an AI chat agent on your own knowledge base, with an AI video agent as an option, 450 video conversation minutes a month and full AgentLoop intelligence. Interactive Video + AI Agent (€449/mo): everything in both, plus 5 users, a dedicated success manager, custom trainings and monthly and quarterly calls. And Enterprise, with an SLA, SSO, several markets and business areas, and custom integrations. Prices are per month, with no lock-in and three months' notice, and every plan includes GDPR-compliant EU hosting and our Customer Success team.

Conversational minutes count when the AI Video Agent is actively talking with a visitor: responding, listening or presenting. Idle time, such as when the agent is waiting on a page, is never counted. Text conversations with the AI chat agent are included under fair use.

Yes. You can start with Interactive Video or AI Agent and move to Interactive Video + AI Agent at any time. There is no lock-in, just three months' notice; if you need a different setup, raise it when you book a demo.

We offer a guided pilot so you can see results with real data before committing. Book a demo and our team will set it up for you. No credit card required.

You are never cut off. Extra minutes are billed at €0.45/min on AI Agent and Interactive Video + AI Agent. Enterprise plans include custom volume pricing. You will always be notified before any overages are charged.

Yes. Life Inside is built and hosted in the EU with GDPR compliance at its core. We act as a data processor on behalf of our customers, process data under strict data processing agreements, support all data subject rights, and never share personal data with third parties without explicit consent.

All personal data is stored within the European Union, on EU-based servers in Sweden. Data is never transferred to third countries. Access to production systems is restricted to authorised personnel with multi-factor authentication.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256, the same standard used by banks and government institutions.

Life Inside provides built-in consent management tools. Website visitors give active consent before starting a conversation. Transcripts and analytics are only collected after the visitor has accepted. Consent records are stored securely and can be retrieved or revoked at any time. Life Inside does not use cookies for tracking on your website.

Yes. Enterprise plans include a Data Processing Agreement (DPA) and full compliance documentation. We also support data subject requests (access, rectification, erasure, portability) and maintain a transparent list of sub-processors. Contact legal@lifeinside.io for details.

Book a demo. We walk you through the platform, pick the use case that fits you (such as employer branding, sales, e-commerce or events), and set up your first AI agent together: its personality and tone, the knowledge base it answers from and the videos it can show. It goes live on your site with a single embed code. No coding skills required.

Every customer gets a dedicated customer success manager who guides you from initial setup to going live. The onboarding typically includes: choosing your use case and configuring your agent, connecting your knowledge base, setting up integrations, and a launch review to make sure everything is optimised. Our team also provides ongoing optimisation and regular performance reviews.

No. The platform is designed for non-technical users. You can build, configure and deploy an AI agent from the dashboard without writing any code. Embedding on your website is a single script tag or embed code. For advanced setups (API integrations, custom data flows), our team and documentation are there to help.

Every plan includes chat support and access to our customer success team. Interactive Video + AI Agent adds a dedicated success manager, custom trainings and monthly and quarterly calls. Enterprise adds an SLA and priority support. All customers benefit from best practices gathered from hundreds of deployments.

Life Inside offers native integrations with HubSpot and Salesforce, plus webhook and REST API support for connecting to any CRM, ATS, e-commerce platform or data warehouse. Integrations are set up as part of an Enterprise plan, tailored to your systems.

Yes. The Life Inside video widget works on any website. Just add a single script tag or embed code. It is fully responsive, works on all devices, and can be white-labelled with your brand colours and domain. No development resources needed.

Yes. Life Inside provides a REST API and webhook support for custom integrations. You can push leads, conversation data and intelligence to your existing tools, or pull data into your own data warehouse. API access is part of the Enterprise plan.

AgentLoop provides real-time dashboards, lead scoring and routing, sentiment analysis, journey mapping, click heatmaps, path analytics and drop-off analysis. You also get automated weekly insight digests and monthly performance reports delivered to your inbox. Enterprise plans include custom reports and exportable data (CSV, API, or push to data warehouse).