Emma Hjalmarsson
Head of Operations
AI AGENTS
AI Chatbot for Ecommerce: Text for Speed, Video for Trust
Sep 20268 min read
THE CHALLENGE
Product pages can't answer questions
Will it fit? Is my size in stock? When does it arrive, and can I return it? With no shop assistant to ask, shoppers dig through the FAQ, email customer service or leave. Photos and reviews help, but they don't answer that question.
Meanwhile, customer service answers the same delivery and returns questions every day. What if every product page could answer them itself?
THE SOLUTION
Chat answers, real video, clear insight
HUMAN VIDEO
An AI chat agent that knows your store
Trained on your product pages, product data, size guides and delivery and returns policies. It answers in seconds, recommends products you actually sell and links straight to the right product page.
AI AGENTS
Experts on video, at the right moment
Record your product specialists once: a fit guide, a demo, a beauty advisor showing a routine. The AI chat agent presents the right interactive video in the same window, and the shopper keeps chatting afterwards.
AGENTLOOP
Insight from every question
AgentLoop shows what shoppers asked, which products raise the most questions, what the agent could not answer and which conversations showed buying intent, with the fixes to make.
Shoppable video with your own experts
Interactive product video with your own specialists, from a fit guide to a beauty advisor's routine. The AI chat agent presents it at the right moment, with a button to the product. AI handles the conversation. Real people build the trust.
Answers every shopper, day and night
It answers in 60+ languages from content you approve, and hands order questions to customer service. Want a face and a voice? The same agent can run as an AI Video Agent.
HOW IT WORKS
Live in a day, better every week
01
Point it at your store
Product pages, product data, size guides and returns pages become its knowledge base. We set it up with you.
02
Choose the videos it can show
Pick the interactive videos it may offer: product demos, fit guides, expert advice. Record more with your team as you go.
03
Place it on your store
Embed it on product pages, category pages or your homepage with a single code snippet.
04
Answer and guide
It answers shoppers in real time, recommends products from your range and links to the right product page or support contact.
05
Learn and improve
AgentLoop shows what shoppers asked, where they hesitated and what the agent couldn't answer, so it gets better every week.
KEY BENEFITS
Built for online stores
Answers around the clock
Size, delivery and returns questions answered in seconds, evenings and weekends included.
Fewer avoidable returns
Size, fit and compatibility answered before checkout, so fewer orders come back for the wrong reason.
60+ languages
Shoppers write in their own language and get the answer in it, automatically.
Live without a rebuild
Added to your store pages with a short code snippet. No rebuild of your shop needed.
Doesn't make things up
Answers only from content you approve and recommends only what you sell. When it doesn't know, it says so.
EU-hosted and GDPR-ready
Hosted in the EU, with a data processing agreement and clear AI disclosure to shoppers.
See what shoppers really ask
AgentLoop turns conversations into insight: what shoppers ask most, which products raise doubts, what the agent couldn't answer and which chats showed buying intent.
“Life Inside has transformed how we engage our customers online. The combination of video and interactivity creates an experience that static pages simply can't match.”
SECURITY & PRIVACY
Enterprise-grade data protection
Your data stays private, secure and fully aligned with GDPR and EU regulations.
GDPR compliant
Full compliance with EU data protection. DPA available on request.
EU data hosting
All data stored within EU/EEA. Nothing leaves Europe.
AES-256 encryption
Industry-standard encryption for all data at rest.
TLS 1.3+ in transit
Encrypted connections for all data transfers.
Consent management
Built-in tools for granular, revocable consent.
DPO available
Dedicated Data Protection Officer for inquiries.
FAQ
Common questions
What is an AI chatbot for e-commerce?
It is a chat on your online store that understands shoppers' questions in free text, answers from your own product and policy content, and guides them to the right product. Life Inside's AI Chat Agent also presents interactive product video when it helps, and hands over to customer service when a person is needed.
What should an e-commerce chatbot be able to answer?
The questions shoppers ask before they buy: size and fit, stock, delivery times and costs, returns, and which of two products suits them better. The AI chat agent answers these from your product data, size guides and policy pages. Questions about a specific order, such as where a parcel is, go to your customer service with the right contact or link.
Can it work as an AI shopping assistant and recommend products?
Yes. It asks what the shopper needs, such as size, skin type or budget, and recommends products from your own catalogue content with a link to each product page. It can compare two products in plain words, and it only suggests products you actually sell.
What is shoppable video, and how does it work with the chat?
Shoppable video is video commerce in its simplest form: product video with a button straight to the product. With Life Inside, the AI chat agent presents the right interactive video in the same window when the conversation calls for it, such as a fit guide or an expert explaining a routine. Lyko, for example, connects buyers with beauty experts through interactive video.
How is it added to our online store?
With a short code snippet on the pages where you want it. It answers from the content you give it, such as product pages, size guides and delivery and returns policies, and hands order-status questions to your customer service. Most agents go live within a day, and we build the knowledge base together with you.
What happens when the chatbot doesn't know the answer?
It says so instead of guessing, and points the shopper to customer service or the right contact. It only answers from content you have approved, and every question it could not answer shows up in AgentLoop so you can fill the gap.
Related Insights
See it on your own store.
A 30-minute demo with your product pages and the questions your shoppers actually ask.
Book a demo →